This summer, senseFly\u00a0announced\u00a0Always On, a new service package designed to keep professional drone operators flying. How can eBee Plus drone operators benefit from this service? senseFly's blog, Waypoint, spoke with the company\u2019s Chief Sales & Marketing Officer, Jean-Thomas Celette, to find out. Hi Jean-Thomas. Can you please start off by explaining what Always On is about? Yes, of course. Always On is a new service offering that is available as a bundle option alongside every new\u00a0eBee Plus\u00a0drone purchase. The service guarantees that operators will be able to run their business with minimal disruption and at a fixed cost. We guarantee this by providing free replacements within 48 hours, with services and spare parts included. Always On customers basically get a professional-grade, market-leading drone and software, packaged with the kind of professional-grade service level that we\u2019ve come to expect with large professional machinery, vehicles and IT equipment. What inspired senseFly to develop this offering? Well, we try to listen carefully to our customers and to industry professionals who are interested in adopting drone technology, in order to properly identify their needs and concerns. In doing this, we saw that large corporations and smaller companies alike would sometimes have doubts about the long-term cost of drone operations, particularly if they had used smaller consumer-type drones before. It was difficult for people to understand the cost upfront, before buying. We saw an opportunity to address these concerns and give our customers peace of mind, by guaranteeing that they would always be able to operate their business. And we do this by enabling\u00a0eBee Plus\u00a0operators to virtually eliminate the issue of project disruption. And, while there is no comparable offer in the drone industry, this type of service is often offered for heavy or professional equipment. Think about a bulldozer or a drill on a mine or quarry site\u2014if there is an issue, you need a replacement or your equipment to be repaired within a short, guaranteed time frame, and that quick, stress-free fix is what we\u2019re providing. What, in your view, is the most valuable aspect of Always On? Always On is really about giving customers extra peace of mind. First class, professional-grade customer service has always been one of the key benefits of buying a senseFly solution, and the eBee platform is known for its reliability and robustness. By adding free replacements, guaranteed in 48 hours, with free servicing and parts, we really have something that nobody else in the market is offering their customers. Can you talk us through an example Always On scenario, in other words the step-by-step of how it works? Well, if a customer needs a replacement for their eBee Plus\u2014maybe a car comes and parks in their landing spot at the last minute (these things happen!)\u2014and they have the Always On service package, then all they need to do is contact their local senseFly representative. Then, one of our Customer Service & Satisfaction engineers will do a quick remote diagnosis via phone or email, before dispatching a replacement unit. That replacement unit is guaranteed to arrive within two days, allowing the customer to pick up where they left off\u2014carrying on with their UAV work like nothing happened. What type of operator is likely to benefit the most from Always On? I believe it will benefit large operations that run their UAVs at a high pace, with multiple flights every day. But then, at the same time, that\u2019s not to say there aren\u2019t many smaller companies that also want that peace of mind. Lost time, which can mean lost earnings, is an issue for every operation after all, big or small. Interested in Always On for your senseFly products? Contact us!